1. Booking Confirmation
A booking is considered confirmed only when full payment has been successfully completed and the customer has received a booking confirmation email from Primeways. Customers are advised to check their spam or junk folder in case the confirmation email is not visible in their inbox. Primeways reserves the right to decline or cancel any booking in the event of technical issues, pricing errors, vehicle unavailability, or other operational reasons. In such cases, any payment received will be refunded in full.2. Payment Terms
All bookings require full payment in advance at the time of booking. Payments are processed securely through Viva Payments. Accepted payment methods may include credit cards, debit cards, Apple Pay, Google Pay, and any other payment methods supported by Viva Payments at the time of the transaction. All prices displayed on the website are in Euro (€). A booking is not valid unless payment has been completed successfully.3. Cancellation Policy
We understand that travel plans may change. To provide the best possible service for all our guests, the following cancellation rules apply:- For standard transfer services, cancellations made at least 24 hours prior to the scheduled pickup time are eligible for a full refund.
- Cancellations made less than 24 hours before the scheduled service are non-refundable and charged at 100% of the total booking value.
- Failure to appear within the complimentary waiting time, without contacting the driver or our office, will be treated as a non-refundable No-Show.
- For full-day or half-day tours, cancellation with full refund must be made at least 48 hours in advance.
4. Refund Policy
Where a refund is applicable under these Terms & Conditions, it will be processed to the same payment method originally used for the transaction. Please allow up to five (5) business days for the refund to be completed, depending on the payment provider or issuing bank.5. Booking Changes
Changes to an existing booking, including changes to the pickup time, booking date, or flight details, are permitted free of charge up to 24 hours before the scheduled service. All changes are subject to company approval and availability. If a requested change affects the route or the number of passengers and requires a different vehicle category, the price will be adjusted accordingly based on the current applicable rate. The same applies in reverse if the updated booking results in a lower applicable rate.6. Flight Monitoring & Delays
Primeways uses real-time flight tracking systems to monitor arriving flights. In the event of a flight delay, the driver is automatically informed and the pickup time is adjusted accordingly at no extra charge to the customer. There is no need for the customer to notify us of delays that are officially reflected in airport systems or flight monitoring data. Flight delays are not considered Force Majeure.7. Waiting Time
To ensure smooth operation for all clients, the following complimentary waiting times apply:- Airport and Port Pickups: Up to 60 minutes of free waiting time from the moment the flight or ferry arrives.
- Villa, Hotel, or Point-to-Point Pickups: Up to 15 minutes of free waiting time from the scheduled pickup time.
- Passengers are expected to be ready at the designated pickup point on time.
8. No-Show Policy
A booking will be considered a No-Show in any of the following cases:- The passenger does not appear within the applicable complimentary waiting period.
- The passenger fails to contact the driver or Primeways within that time.
- The passenger leaves the pickup location without notifying us.
- The service cannot be performed because the customer provided incorrect or incomplete booking information.
9. Incorrect or Incomplete Information
The customer bears full responsibility for providing accurate and complete booking details, including but not limited to flight number, pickup location, destination details, number of passengers, luggage information, and special requirements. If the transfer cannot be performed due to incorrect, missing, or misleading information provided by the customer, the booking will be treated as a No-Show and no refund will be issued.10. Luggage Policy
Each passenger is entitled to carry one (1) large suitcase and one (1) carry-on bag. Oversized or special luggage items, including but not limited to surfboards, bicycles, wheelchairs, sports equipment, or other bulky items, must be declared at the time of booking. If such items are not declared in advance and cannot be accommodated in the assigned vehicle, the driver reserves the right to refuse transportation without any refund.11. Child Seats & Special Requests
Child seats and booster seats are provided free of charge, provided that they are requested at the time of booking. Customers must specify the child’s age and any relevant details necessary for the correct seat to be arranged. Primeways will make every reasonable effort to accommodate special requests submitted in advance, but cannot guarantee any request that has not been properly declared during the booking process.12. Driver Meeting Procedure
If the customer is unable to locate the driver at the designated meeting point, the customer must contact Primeways immediately using the telephone number or WhatsApp contact details provided in the booking confirmation. If the customer leaves the meeting point without contacting us, the booking will be treated as a No-Show and no refund will be provided.13. Tours & Specialized Experiences
For tours and specialized experiences, the following additional terms apply:- Full refund is available only for cancellations made at least 48 hours prior to the scheduled service.
- Unless otherwise clearly stated, the quoted price includes transportation and waiting time only.
- Any third-party admissions, tickets, guides, meals, or additional services are excluded unless explicitly mentioned in the booking details.
14. Force Majeure
Primeways shall not be held liable for delays, disruption, or inability to perform the booked service where such circumstances arise from causes beyond its reasonable control, including but not limited to extreme weather conditions, strikes, road closures, emergency traffic regulations, port or airport restrictions, natural disasters, government actions, or other extraordinary events. In such cases, Primeways’ liability shall be limited to a full refund of the booking amount, where applicable.15. Limitation of Liability
Primeways undertakes to provide its services with professionalism, care, and punctuality. However, Primeways shall not be liable for delays caused by factors outside its reasonable control, missed connections resulting from extraordinary or unforeseen circumstances, losses arising from inaccurate customer information, or items lost, forgotten, or damaged unless caused directly by proven negligence on the part of the company. Customers are responsible for checking that they have all personal belongings before leaving the vehicle.16. Right to Refuse Service
Primeways reserves the right to refuse or terminate service in cases including, but not limited to abusive, threatening, or inappropriate passenger behavior, passenger intoxication or conduct affecting safety, undeclared excess passengers or luggage, or situations where carrying out the service would breach safety or legal obligations. In such cases, no refund shall be due.17. Website Use
By using this website, you agree not to misuse the booking system, submit false or misleading information, attempt unauthorized access to the website or its systems, or use the website in any unlawful or harmful manner. Primeways reserves the right to suspend or restrict access in the event of misuse.18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Greece. Any disputes arising in connection with these Terms shall be subject to the competent courts of Greece, without prejudice to any mandatory consumer protection rights under applicable law.19. Contact Information
Primeways | Transfers & ToursRhodes, Greece
Support Hours: 09:00 – 21:00
Telephone / WhatsApp: +30 6947897837
Email: [email protected]
For any questions regarding your booking or these Terms & Conditions, please contact us using the details above.