If you have any questions before or after making your booking, you may find the answers below. For anything more specific regarding your transfer, tour, pickup details, or payment, you can always contact us directly and our team will be happy to assist you.
How Do I Book a Transfer or Sightseeing Ride?
You can book your transfer or sightseeing ride directly through our online booking form. Simply choose your route, select your preferred date and time, enter your details, and complete your reservation. Once confirmed, you will receive your booking information by email.
Will I Receive a Confirmation After Booking?
Yes. Once your booking has been successfully completed, you will receive a confirmation email with your booking details. If you do not see it in your inbox, we recommend checking your spam or junk folder as well.
Who Do I Contact if I Need to Make a Change?
If you need to make any changes to your booking, please contact Primeways as soon as possible using the contact details provided in your confirmation email. We will do our best to assist you, depending on availability and the type of service booked.
Can I Cancel My Booking?
Yes. Transfer bookings may be cancelled free of charge up to 24 hours before the scheduled pickup time. For sightseeing rides, cancellation may require at least 48 hours’ notice, depending on the service. For any cancellation request, please contact us as early as possible.
What Payment Methods Do you Accept?
Payments are processed securely through Viva Payments. Depending on the available options at checkout, you may be able to pay by credit card, debit card, Apple Pay, Google Pay, or any other payment method supported by Viva Payments.
What Happens if My Flight is Delayed?
Primeways monitors arriving flights in real time. If your flight is delayed and the delay is officially reflected in airport systems or flight tracking data, your pickup time will be adjusted accordingly at no extra charge. You do not need to contact us for standard flight delays, unless there is another important change to your travel plans.
How Long Will the Driver Wait for me?
For airport and port pickups, the complimentary waiting time is up to 60 minutes from the moment your flight or ferry arrives. For hotel, villa, or point to point pickups, the complimentary waiting time is up to 15 minutes from the scheduled pickup time. If you cannot find your driver, please contact us immediately using the phone or WhatsApp details provided in your confirmation email.
How Can I Contact Primeways?
You can contact us by telephone, WhatsApp, or email for any questions regarding your booking, transfer, tour, payment, or special request.